At Wbjee.co.in, we strive to provide exceptional services and products to our customers. We understand that there may be instances where you need to request a refund. This Refund Policy outlines our guidelines for refund requests related to our admission counseling services and digital products. By using our services or purchasing our digital products, you agree to comply with this policy.
Admission Counseling Services:
1.1 Refund Eligibility:
1.1.1 Refunds for admission counseling services are available within 2 days from the date of purchase or initiation of the service, whichever comes first.
1.1.2 To be eligible for a refund, you must demonstrate that the services provided were significantly different from what was initially agreed upon, or that the services were not delivered as promised.
1.2 Refund Process:
1.2.1 To request a refund, you must submit a written request to our customer support team at [email protected]. The request must include your full name, order number, and a detailed explanation of the reason for the refund.
1.2.2 Our customer support team will review your request and assess its eligibility within 2-3 business days.
1.2.3 If your refund request is approved, we will initiate the refund within 5-7 business days using the original payment method. Please note that it may take additional time for the refunded amount to appear in your account, depending on your bank or credit card provider.
1.3 Non-Refundable Services:
1.3.1 Certain services, such as personalized counseling sessions that have already been conducted, are non-refundable.
1.3.2 Any third-party fees or expenses incurred during the counseling process, such as application fees or document verification charges, are non-refundable.
Digital Products:
2.1 Refund Eligibility:
2.1.1 Refunds for digital products, such as e-books or online courses, are available within 1 days from the date of purchase, provided that you have not accessed or downloaded the product.
2.1.2 Once you have accessed or downloaded the digital product, refunds will not be granted, as the product is considered consumed.
2.2 Refund Process:
2.2.1 To request a refund for a digital product, you must contact our customer support team at [email protected] and provide your full name, order number, and a description of the reason for the refund.
2.2.2 Our customer support team will review your request and assess its eligibility within 2-3 business days.
2.2.3 If your refund request is approved, we will process the refund within 5-7 business days using the original payment method. It may take additional time for the refunded amount to appear in your account, depending on your bank or credit card provider.
2.3 Non-Refundable Products:
2.3.1 Products that have been accessed, downloaded, or used are non-refundable.
2.3.2 Any bundled products or services that were included with the original purchase are non-refundable if they have been used or consumed.
General Conditions:
3.1 Fraudulent Activity:
3.1.1 Any fraudulent activity or abuse of our refund policy will result in the denial of a refund and may lead to the termination of your access to our services and products.
3.1.2 We reserve the right to refuse refunds if we suspect any fraudulent activity.
3.2 Policy Modifications:
3.2.1 We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
If you have any questions or concerns about our refund policy, please contact our customer support team at [email protected]. We are here to assist you and address any issues you may have.